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  • Service Center

  • At Farm Bureau Insurance we have some of the best agents in the business to provide you with the personal service you deserve. We live in a 24x7 world though, so we're striving to make your policy information available to you through our website for those times when your agent isn't available. Here is an overview of the services available on our website. 

    Report a Claim

    If you've experienced a loss you may report it by phone at 877-FBINSMI (877-324-6764), or online by clicking here (or on Report a Claim at the top of the page).

    By phone a representative of our First Notice of Loss Claims Reporting Team will take your claim information (e.g. date of loss, description of loss and injury information) and explain the claims process.

    Customers with a web account and registered personal auto policy(s) may submit all information for an auto claim online. Other claims may be reported as well by submitting your contact information and a brief description of your claim, and a Farm Bureau Insurance representative will contact you within one business day to process your claim.

    Check Claim Status

    If you have a pending claim on a registered policy with Farm Bureau Insurance you may check your Claim Status online. Just click the link and login to your account.

    You may also request the status of a claim by phone at 877-FBINSMI (877-324-6764) or email if you'd prefer not to log in.

    Request a Quote

    Request a quote for any type of insurance. Provide minimal contact information and an agent will contact you for additional details. You may select the agent or let us select one for you, and it's not necessary to have a web account to Request a Quote.

    Create a Web Account

    Most of our online services and policy access require a web account, and signing up for one is easy. Simply click on the Sign Up button in the upper right hand corner or Create an Account from any log in page to create your valuable Farm Bureau Insurance web account. Provide a valid email address and other personal information, create a secure password, pick three security questions and we will do the rest. We will do our best to find all of your policies and billing accounts, yet if there is one you don’t see, simply click to register a policy or billing account and provide the information to add them to your web account.


    My Account Policy Features

    Below are some of the features and services available to you after your one-time policy registration:

    • View Policy information - For all registered policies you’ll be able to view the details of your coverages. While most policy types provide full details, a few provide summary details of coverages.
    • View and print auto certificate of insurance - You may print certificates of insurance for any active Family or Business Auto policy.
    • View and print policy documents - You may view and print recent policy documents for all policies except Life, Annuity and Commercial Package.
    • Request policy changes - Request detailed policy changes which are submitted to your Farm Bureau Insurance agent who will make the changes for you. 
    • Request address change - Use our online form to let us know about your address change. Changes will be processed by your agent. 

    Pay your Bill

    FB Pay is available to accept payment for all policies and Michigan Farm Bureau memberships.

    To keep your information secure in the payment process, we do require a web account. You may pay with credit/debit card, checking or savings, or sign up for EFT. You'll be able to store your payment method(s) to re-use each time you pay online. You'll also be able to view your web payment history and schedule future payments.

    We do not charge a fee for paying property/casualty premiums online. For life and annuity online payments, checking and savings payments are free to you. Should you elect to use your debit or credit card to make your life or annuity online payment, there will be a non-refundable $11.60 convenience fee* attached to the transaction by our payment processor.

    You do not need to register your billing account(s) to make your payments. From My Billing Accounts, click on Pay a Bill, enter your billing account number and zip code and you will still be able to re-use stored payment methods to make your payment.

    If you choose to take a few minutes to update your profile and get your policy(s) and billing account(s) registered, you will have detailed access to your amount due, view billing documents and be able to sign up for paperless billing documents and/or payment reminders. Once registered, the next time you log into FB Pay, click Make a Payment to take care of your next installment.

    *The fee for paying your life/annuity policy with your credit/debit card is determined by our payment processor vendor. The insurance industry is not able to assess a fee that is a percentage of the payment, yet must charge a flat amount. As a result, our vendor uses the average fee they pay to the credit card companies times an estimated average payment our customers will make to determine the fee. The fee is collected by the vendor and is not remitted to Farm Bureau Insurance Company of Michigan.

    Go Paperless

    Paperless policy and billing documents are available for all but Commercial Package policies, and payment reminders are available for all but Life, Annuity and Commercial Package policies. To learn more see Paperless FAQs. To opt in, go to My Account and select Manage Paperless on the left.

    Paperless policy documents for additional policy types coming soon!

    We continue to add new features and services to our website, so once you've registered stop back in to see what's new.


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Print auto certificates of insurance, view policy details, pay bills, request changes and more. Discover the benefits of creating an account.
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You have indicated you wanted to make changes to your policy, but you did not submit the changes to your agent. Leaving this page means your changes will not be submitted.

Changes must be submitted to your agent before the request is considered complete. You may request that your Agent provide you with a quote before submitting the changes.

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