We’re in This Together

In such uncertain times you want to know that you and your most treasured assets are protected. At Farm Bureau Insurance we recognize that our members and insureds are worried about many things right now including their families and their financial stability. You are not alone.

Earlier this year, Farm Bureau Insurance created a statewide We’re in This Together initiative, to give back to members and insureds and our communities. Now we are excited to provide another phase of this initiative by giving back $8 million in premium credits to its Personal Auto policyholders across the state.

Throughout the initiative Farm Bureau pledged to continuously evaluate impacts on members/insureds and act accordingly. Based on latest findings, Farm Bureau Insurance will issue a premium credit of $8 million for all active personal auto policies as of June 1, 2020. Every Personal Auto policyholder who was active as of June 1, 2020 will receive a premium credit due at renewal. Policyholders do not need to take any action to receive the credit; it will happen automatically.

This latest $8 million initiative continues Farm Bureau’s overall, We’re in this Together effort. With this, Farm Bureau has given back more than $13 million to its members and the people of Michigan. Over the past few months, the We’re in this Together Initiative has created opportunities for thousands of members, communities and local businesses by funding 1.1 million meals to school children (distributed through the Food Bank Council’s seven food banks) and providing members and first responders access to over $5 million in meals at local restaurants throughout Michigan. In addition, Farm Bureau Insurance has made responsive, real time decisions to support policyholders during this challenging time by:

• Covering delivery service for no additional fee through July 1, 2020
• Encouraging insureds to manage policies and claims through electronic options
• Providing customized payment deferrals and extended repayment options
• Identifying vehicles that can be moved to storage if not being used, potentially reducing premium

We encourage all policyholders shifting from an office commute to telecommuting from home to contact their agent and ensure their Personal Auto policy is classified as personal/telecommuting use to further reflect accurate premium charges for current driving circumstances.

The safety and well-being of our insureds, members, farmers, employees, and agents is of utmost importance to us. With the continued spread and concern about the Coronavirus (COVID-19), we are prepared to maintain our business operations and want to reiterate that you can rest assured that Farm Bureau Insurance can provide the service you need and expect.

As a reminder, as we all work to practice social distancing, we have the following options available for you to continue to conduct business with us:

Managing your policies and accounts:

• Make a payment online at FBPay.com or call (800)-535-2335
• Sign up for Electronic Funds Transfer payments (at FBPay.com)
• Make changes to your account by logging in online at FarmBureauInsurance.com
• Contact your local agent directly
• Experiencing an unexpected financial hardship due to COVID-19? Contact your agent to learn how we may help or learn more here

For mailed payments, please send your check to: Farm Bureau, PO Box 298, Grand Rapids, MI 49501-0298 (be sure to include your policy number in the "notes" section of the check)

Filing a Claim:

• Visit our claims page online or call 877-FBINSMI (877-324-6764)
• Towing and Roadside Assistance: We’re still here to help; contact Roadside Assistance at 877-FBINSMI (877-324-6764) and press 1
• Contact your local agent

Most offices are open, but you may wish to contact your agent to determine what their specific digital operation options are, particularly if you have an upcoming appointment or insurance review scheduled.

Amidst the pandemic we are thankful for so many things including the ability to work from home, the technology that allows us to do so, and the agents and employees who are willing—even in crisis—to help us continue to provide the level of service and security you need.

Beyond being able to provide you with continued services we wish to also assure you that we are continually monitoring the situation that is upon us all. As a business that serves Michigan residents, our number one priority is ensuring the safety of our communities which include our employees, agents, members and insureds; but we are equally committed to taking care of our clients.

We are here for you! When you chose Farm Bureau Insurance of Michigan as your insurance provider, we made a commitment to do what’s right when you need us. We intend to fulfill this commitment. Despite so many unknowns, we want to assure you that your insurance company is financial stable and able to provide the insurance protection you need—especially in these uncertain times. Your agent is also there when you need them. Whether you are experiencing unexpected hardships as a result of this unprecedented public health issue or if you would like to take this time to review your family’s coverage, your agent is prepared to help.

As the situation evolves and public directives are updated, like all Michiganders, we may need to make critical decisions, but remain committed to providing you, agents, and our employees with swift and clear communications. Any decisions we may be forced to make will ensure that we are properly positioned to maintain our business operations and preserve our customer service standards. Please know this, we will get through this together; as a community, as a state, as Michigan residents—and we will come out stronger on the other side.

From all of us here at Farm Bureau Insurance of Michigan please know we remain committed and focused on our mission of protecting the people of Michigan from the risks of everyday life.