These departments are located at our state headquarters in Lansing, and are open from 8:00 a.m. to 4:30 p.m. Monday through Friday.
First Notice of Loss (FNOL)This unit receives all incoming claims to assure they are attached to the correct policy and assigned to the appropriate claim representative.Phone – 800-292-2680 or 517-323-7000Fax – 866-249-5516Auto Vehicle Damage (AMD)Field Auto Appraisers work around the state to make a personal inspection of the vehicle damage.Inside Auto Appraisers review damage from their desk, based on estimates and photos provided.Technicians handle payments, correspondence, rental vehicles and mini-tort claims.Phone – 800-292-2680Fax – 517-323-6773Medical Claims Unit (MMU)Auto Injury claims are handled by Personal Injury Protection (PIP) Claim RepresentativesWorkers’ Compensation Injury claims are handled by WC Claim RepresentativesPhone – 800-292-2680Fax – 517-323-6699
We have noticed that your browsing session has been inactive for a while,
if you would like to continue working, please indicate by clicking the button below,
otherwise for protection of your data, you will automatically be logged out in seconds